Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Checking entrances and item dimensions
A common question when planning a move is whether each item will pass through the doorways, corridors and stairwells involved. Rather than estimating, write down the height, width and depth of the largest pieces, and, where possible, the measurements of the entrances at both ends. Note whether any door can be removed, whether hallways turn sharply, and whether lifts are involved at either address. If a sofa or wardrobe comes apart, record which sections separate and their individual sizes. Keep this list with your hire dates and access notes so everything is in one place. If a measurement is uncertain, mark it as approximate and revisit it before the hire begins, since accurate figures help the team discuss which van option to suggest.
Confirming details with a seller
Before agreeing a collection date, message the seller for a few specifics and save their replies. Useful things to confirm include the item's exact dimensions, whether it has been dismantled or still needs to be, which floor it sits on, and whether the seller can offer a specific time slot rather than a vague morning or afternoon. Note the full address, a phone number for the day, and any reference number if the goods come from a shop or warehouse. If access at the address might be awkward, ask the seller what they know about parking or entry rather than assuming. These notes can then be shared with the hire team, and any points still unclear can be raised when you ask for a quote.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.