Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Timing Your Hire Around the Job
Start by writing down the full timeline of your day, from when the van is needed to when it can be returned. Note when you can begin gathering items together, how long you expect each stage to take, and any fixed deadlines such as a storage unit closing time or a collection window agreed with a seller. If the job might overrun, consider whether booking the van for an extra morning is worth putting in the request. Record the access arrangements at every address, including any time restrictions, and the name and number of anyone you must meet. Setting out this schedule before you ask for a quote means the team can see whether the dates and vehicle you have in mind line up with the job you describe.
Building a Load Inventory
Alongside the timetable, keep a written inventory of everything travelling in the van. List furniture piece by piece, count the boxes as you seal them, and add loose items such as lamps, tools or garden equipment in a separate section so nothing is forgotten on the day. For anything large, jot down its dimensions, and flag pieces that come apart or that have awkward angles. If a second person will travel with you, note that a crew van might be worth discussing. Keep the list accessible so you can read it out when requesting a quote, and update it whenever the load changes. A clear inventory also gives you a reference point at each end of the job when confirming that every item has arrived.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.