Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Arranging a Collection With the Seller
If you have bought a sofa or a washing machine from a private seller, a few messages exchanged beforehand can prevent confusion on the day. Start by confirming the exact collection address, since listings sometimes show only a district, and ask which entrance or gate the item will be brought out through. Agree a time window rather than a single minute, and swap mobile numbers so either side can flag delays. It is also worth asking whether the seller can help move the item to the kerb or doorway, and whether any stairs, narrow passages or locked gates sit between the item and the street. Note down the item's approximate dimensions and whether it separates into pieces. Recording these details gives you a solid brief when requesting a van hire quote.
Measuring Bulky Items Before You Book
Before requesting a quote, spend ten minutes with a tape measure and a notebook listing every large item you intend to move. For each one, record the length, width and height at its widest points, allowing for handles, feet and protruding legs that add hidden centimetres. Note whether wardrobes and bed frames can be flat-packed, and if so, how many sections they break into and whether the fixings are bagged and labelled. Measure rolled rugs and mattresses across their depth as well as length. If an item will not fit through a doorway at home, record that too, since it may need to be dismantled first. Photographing each item alongside the measurements helps you describe the load accurately, and the resulting list can be sent straight to the team when discussing which van suits the job.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.