Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing a Load Inventory Before You Enquire
Before you contact the team, take a sheet of paper and write down every item you expect the van to carry. List each piece individually rather than grouping things together, and where furniture is involved, measure the length, width and height so you have real dimensions to quote. Note anything that comes apart, such as a bed frame or shelving unit, and whether you plan to dismantle it before the hire date. Count the boxes you expect and record roughly what goes into each, since a written tally is far easier to refer back to than a mental one. If some items are still undecided, mark them clearly so you remember to confirm. This inventory lets the team discuss which van type matches your job, and you can ask them directly what they recommend for the load you have described.
Moving Boxed Belongings
A move built around boxed possessions brings its own set of details to settle in advance. Start by estimating how many boxes you will have on the day, and note the size of the largest ones, since those dimensions are worth recording rather than guessing. Think about which items will not fit in boxes, such as lamps, bicycles or rolled rugs, and add them to your list with approximate measurements. Decide when you will have finished packing, as this shapes which dates you request, and note whether any boxes are going to a different address from the rest. If a friend or neighbour is receiving items at the far end, write their name and phone number down. Questions about access at either property should go to the people there, and you can raise any remaining queries with the team when you ask for a quote.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.