Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a Business Delivery
If a customer is waiting on a delivery, the details you record beforehand can make the whole arrangement clearer. Start with the hire dates and what needs to move, including dimensions of boxes, crates or equipment and a rough count of each item. Note the delivery address, the name of the person receiving the goods, and a phone number for them in case timings shift. Check whether they have any preferences about arrival windows or paperwork, and jot down any access notes you already have, such as gates or parking arrangements. Passing all of this to the team, along with your questions about vehicle options, helps them match the job to a small van, Transit, Luton, dropside or crew van where available.
Planning a Collection From a Seller
Suppose you have agreed to collect furniture or equipment from a private seller. Before booking, write down the collection date, the item's measurements, and whether it comes apart into smaller pieces, since sellers often know this even if they have not listed it. Ask them for their contact number, the exact address, and any preferred times for collection so you can line the hire up with theirs. If several items are involved, list each one separately with its dimensions rather than relying on a general description. Once you have that information, share it with the team along with your hire dates, and they will help match the job to a suitable van where available.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.