Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Agreeing collection details with a seller
If you have agreed to collect a sofa from a private seller, the details you gather beforehand will shape the whole trip. Ask the seller for the exact collection address, the earliest and latest times they can accept pickup, and a phone number that works on the day. Confirm whether anyone else will be there to hand over the item and whether they expect payment before or at collection, so nothing stalls the schedule. Note the item's dimensions when you ask about it, since a seller's description of large can mean very different things. Finally, decide what happens if the item turns out not to match the listing — a clear plan for that scenario is worth settling before the van is booked.
Measuring items and entrance dimensions
Before you enquire, measure everything you intend to move and write the figures down rather than relying on memory. For each piece, record the length, width and height, and note whether it comes apart — a bed frame that dismantles or a table with removable legs changes what you are quoting for. While you are at it, think about the entrances involved: the doorway, corridor or stair width at both ends, and any lift measurements if there is one. If an item cannot be tilted or turned because of its shape, that is worth noting too. These are questions for the people at each address rather than the hire team. Once you have the numbers, they can be passed on when you ask about a van.
Explore other van hire areas
What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.