Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing Down What You Are Moving
Before requesting a quote, it helps to write a list of everything that will travel in the van. Start with the number of boxes, then note any furniture, appliances or awkward pieces, along with rough dimensions for the largest items. If some belongings are still being packed, an estimate is fine, but record where that estimate sits so you can revise it later. Think about the order in which items will be needed at the other end, since that can shape your plan for the day. Keep the list somewhere you can reach while speaking with the team, and add anything you remember later. The more complete the inventory, the more precise the vehicle suggestion can be when availability is confirmed.
Noting Access and Item Sizes
Access details are worth gathering early. Note the width of doorways, corridors, stairwells or gates that items must pass through, and measure the longest and tallest pieces you intend to move, including any packaging. If a lift is involved, record its internal dimensions rather than assuming the door size applies. Where a destination has a contact person, such as a storage facility receptionist, keep their number and opening hours with your notes so you can confirm arrangements directly with them. When you contact the team, you can then ask which vehicle group suits your list, whether the dates you want are workable, and what happens if an item turns out to be larger than first measured. These are the questions that keep a quote accurate.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.