Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Notes to Prepare Before You Call
Before ringing the team, it helps to have a few simple notes to hand so the conversation covers everything in one go. Start with your preferred hire dates and whether you might need the van for part of a day, a full day or longer. Think about what you are carrying, from furniture and appliances to tools, materials or boxed belongings, and note the largest or heaviest items, since these usually influence which van makes sense. Mention where the van will be loaded and unloaded, including any tight lanes, driveways or parking arrangements that could affect access. If someone will be helping you lift, say so, and let the team know whether you need extra space for passengers or equipment.
Getting Boxed Belongings Ready
When your load is mainly boxed, a little preparation before collection day makes everything smoother. Group the boxes by room as you pack, and mark each one clearly with its destination so unloading at the other end takes far less time. Consider which boxes are heavy and which are light, as spreading the weight evenly keeps the load stable on the journey. Set aside anything awkward that will not fit in a box, such as lampshades, mirrors, garden tools or loose cushions, and plan how those items will travel. Keep a short written summary of the load so you can describe it accurately when confirming the booking, and revisit your notes if anything changes before the van arrives.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.