Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a collection with a seller
If you have bought a large item from a private seller, it helps to gather the details before your hire dates are set. Ask the seller for the earliest and latest times they can hand over the item, plus a phone number you can call on the day if anything changes. Note whether the collection address has steps, a shared driveway or restricted parking, since this may affect which van you request. It is also worth confirming whether the seller will help at the door or whether you are expected to bring your own helpers. When you contact the team for a quote, include the collection postcode, the date and any time limits, and ask any questions about vehicle options you are unsure about.
Measuring bulky items before you book
Should your load include furniture, appliances or anything with an awkward shape, writing down the dimensions first can make choosing a van more straightforward. Measure each item's height, width and depth at its widest points, and record whether wardrobes or shelving can be dismantled. If an item has protruding handles, feet or legs, note those separately, as they sometimes change the overall size. Keep a simple list showing the quantity of each item, for example two armchairs, one dining table and six boxes, so nothing is forgotten when you request a vehicle. If any measurement seems borderline, share the figures with the team and ask which van sizes they would suggest for a load of that shape. You can also ask about access at your delivery address, though questions about the destination itself are best directed to the contact there.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.