Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning Your Hire Dates Around Packing
Before requesting a quote, write down the date you hope to collect the van and the date you plan to return it. If you are packing boxes in advance, think about how many evenings or weekends you might need before the van arrives, since a well-timed hire period can sit either side of your packing schedule. Note whether the collection date is fixed, for example because a seller will only release furniture on a certain day, or whether you have some flexibility. It is also worth recording any deadlines, such as a storage unit handover or a shop delivery window, so the team can see the full picture. Where the dates might shift, mention this when you enquire, since an alternative start day could change what is available and how the booking is arranged.
Keeping a Load Inventory
A written inventory of everything you intend to move can shape the whole enquiry. List each item, its rough dimensions, and whether it comes apart, along with an estimate of the number of boxes and bags. If some pieces are unusually shaped, such as a ladder or a rolled carpet, note their longest measurement too. This record helps you decide whether one trip is realistic or whether the job may need a second run, and it gives the hire team something concrete to work from when matching your load to a vehicle. Keep the list handy on the day so you can tick items off as they are delivered, and note the contact details for anyone receiving goods at the far end in case plans change while you are out on the road.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.