Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Allowing Time for Packing
Start by writing down what you plan to move, item by item, along with any measurements you can gather. Wardrobes, sofas and rolled carpets all deserve a note of their height, width and depth, since those figures help when you and the team discuss which van makes sense. Add a column for anything awkward, such as a mirror without a box or a dismantled bed frame with loose fittings bagged separately. Estimate how long you think packing will take, then consider whether an extra hour of hire would remove pressure. Questions worth keeping on your list include whether blankets or straps are your own responsibility and how the timing fits around your booking window.
Planning a Collection with a Seller
If part of the job involves picking something up from a private seller, gather their details before you confirm dates. Note the full address, a mobile number, and any hours when they will definitely be at home. Ask whether the item is already in the hallway or still upstairs, and whether they can hold it until your agreed day. Record the item's dimensions and any disassembly the seller has already done, plus whether fixings come with it. If they mention narrow lanes or a locked gate, that belongs in your notes for the access arrangements you pass on. The open question to settle is simply who to phone first if the collection time slips.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.