Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
What to note before moving boxes
Start by writing down every boxed item you plan to move, room by room, along with a rough count of the total. Note the dimensions of the largest boxes and any furniture that will not come apart, since this information is useful to have ready when you contact the team. Record the hire dates and whether you need the van for one day or several, especially if packing is spread across a week. If items are going to more than one address, list which boxes belong where. These notes stay with you and can be shared with the team if questions arise about your load when you request a quote.
Working out the order of your day
A written plan for the day can settle a lot of small decisions in advance. Note the addresses involved and the access arrangements at each, such as parking restrictions or gate codes, so you can describe them when booking. If someone is receiving furniture or boxes on your behalf, record their name and phone number, and confirm with them directly when they will be available. Note any collection windows agreed with shops or private sellers, and list anything that needs to arrive by a specific time. Any remaining questions about the schedule or vehicle choice can be included when you contact the team for a quote.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.