Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a collection with a seller
If you have arranged to buy furniture or equipment from a private seller, a few notes will keep the collection organised. Confirm the collection date and time window with the seller, and record their name and phone number in case anything changes. Ask them for the item's dimensions and, where relevant, whether it comes apart, then write these figures down alongside a description of each piece. Note the seller's address and any access details they mention, since parking or entry arrangements are their information to give. Decide where the items are going afterwards and note that address and a contact there too. When you request a quote, include the hire dates and your list, and ask any questions about which van suits the load.
Recording your boxed items in advance
Before a house move or storage run, an inventory of boxes gives you something concrete to plan around. Count every box, note the approximate dimensions of each size, and separate the list by destination if items are splitting between an address and a storage unit. Record fragile items individually so nothing is described only as miscellaneous, and jot down the date and rough time window you have in mind for each drop-off. Alongside every address, keep a recipient name and phone number so the day's arrangements can be confirmed or adjusted. Once the list is complete, note any questions about van sizes or access information the team will need. Presenting all of this with your hire dates makes the enquiry easier to answer accurately.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.