Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a business delivery run
If a customer has ordered goods from you, the first step is gathering the delivery details in one place. Write down the recipient's name, phone number and address, plus any reference they gave when ordering. Check whether they expect the items on a specific date and whether anyone will be there to receive them, since some deliveries need a signature or a handover to a particular person. Measure the largest item before you ask for a van, noting its length, width and height, and count how many boxes or pieces are going out in total. Ask the recipient about access at their end, such as where a van can pull up and whether there are gates, and record their answer. When you request a quote, pass on the load description, the dates and the access arrangements so the team can suggest a suitable vehicle.
Coordinating helpers for the job
Suppose you have asked two friends to assist with a move or a collection. Confirm with each of them the date, the start time and where they should meet you, and check whether either of them can only stay for part of the day. It is sensible to note their phone numbers in case plans shift on the morning itself. Tell them what the job involves, including how many items there are and whether any are awkward shapes, so they know what to expect when they arrive. If the trip involves a destination, such as a storage unit or a customer's address, make sure someone has the contact details for the people there. Once the helper arrangements are settled, include the headcount and the hire dates in your enquiry, and ask any remaining questions about vehicle choice or timing then.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.