Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
What to Write Down First
Begin with a written list of everything the job involves, because the details you record determine the answers you get. Note the hire dates, including the exact start time and when the van will be finished with, and whether you might need it longer if the day runs behind schedule. List what you need to carry, item by item, from furniture and white goods to boxes and tools, and note the access arrangements at each address, such as parking, gates or narrow lanes. If someone will be with you on the day, record their details too. Decide roughly how the day will run, including any collections or drop-offs in between, so you can share the sequence with the team. When you ask for a quote, include the load list, dates and access notes, and ask about the van options alongside any questions you still have.
Timing Your Moving Day
Planning the hours around a move is one of the choices you control, and writing them down keeps the day clear. Rather than treating the van collection as the start of the day, work backwards from it: decide when you want to begin boxing rooms, when the van will arrive, and when the first load needs to be on the road. Write down the hire dates with these timings attached, and note any deadlines at the far end, such as key handovers or storage unit opening hours, which you would confirm with those contacts yourself. Record the access arrangements at both addresses, including where the van can wait, and list the rooms and items still to be packed. If the move spans two days, note that in your enquiry so the hire period covers the whole job.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.