Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Arranging a Collection With a Seller
If you have bought something from a private seller, a few messages beforehand can make the collection day run to plan. Confirm the exact address, the earliest and latest times you can arrive, and whether anyone will be there to hand over the item. Ask for photographs of the piece from several angles, together with measurements of its length, width and depth, since a listed size is not always accurate. Note whether the item comes apart, whether the seller has kept the original packaging, and whether they can hold it until your hire date if there is a delay. Write down the seller's phone number in case you need to change the time. All of this information helps the team suggest a suitable van when you request a quote.
Moving Your Boxed Belongings
Suppose the van is for shifting boxes between homes or into storage. Before booking, walk through each room and list what will travel, noting how many boxes you have so far and how many you still expect to pack. If items are awkwardly shaped, such as a bicycle, a vacuum cleaner or a rolled rug, write down their approximate dimensions rather than guessing. Decide which things must go on the first run and which can wait, then share the full list with the team so they can discuss which van size fits the job. Note the addresses involved, any keys or access codes needed, and the times each location is open. Questions about parking or entry restrictions at either end belong with the site contacts, not the hire team.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.