Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring bulky items before you book
Before choosing a van, one of the clearest steps is to measure the largest items you plan to move. Take the length, width and height of sofas, wardrobes, appliances or flat-packed furniture, and note whether anything can be dismantled or has awkward protruding parts. Record each item on a simple list, including quantities, so the team can see the full picture when you ask about a small van, Luton or dropside. If some pieces are non-negotiable in size, say so. It also helps to mention the hire dates and any access limits at either end, such as narrow lanes or restricted parking, since these details give the team useful context when discussing which vehicle categories might work for your job.
Coordinating helpers for the day
If friends or colleagues are joining you, deciding who does what in advance can spare you confusion later. Write down who is available on which dates, who holds keys to the properties involved, and a phone number for each person in case plans shift. Consider whether anyone meeting you at a collection point or storage site needs notice of your estimated arrival, and whether they can receive items if you run behind. When you request a quote, you might ask whether the crew van option would let extra passengers travel with you, and what the arrangements would be if your dates change. Keeping a single shared list of names, numbers and timings gives everyone the same reference point.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.