Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Getting a Business Delivery Ready
If you're preparing to send goods to a customer, a little groundwork can make the hire enquiry far more straightforward. Begin by listing every item in the delivery, along with quantities and dimensions where the goods are bulky or boxed, and note the total number of packages. Record the recipient's address, a named contact and their direct phone number, plus any time window they've specified for arrival. If the delivery spans several addresses, keep each one on a separate line with its own contact. Check whether the recipient expects paperwork, such as a delivery note or signature, and note that too. When you contact the team, share the item list, dates and access arrangements, and ask which van would be suggested for the consignment. Questions about the delivery site itself should go to the recipient, who knows their own premises.
Measuring Bulky Items Before Booking
Before requesting a quote, it pays to measure the largest items you plan to move, since these usually shape the vehicle decision more than the number of boxes. Use a tape measure to record each item's length, width and height at its widest points, including handles, feet and any protruding parts, and write the figures down rather than relying on memory. If something comes apart, measure it both assembled and disassembled and note which state it will travel in. Photograph the items from a couple of angles as a quick reference. With measurements in hand, pass them to the team along with your hire dates and access details, and ask which van options would be appropriate. Keeping the list to hand also helps if plans change and items are added or removed later.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.