Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Recording Entrance and Item Dimensions
Will your largest item actually pass through the space it needs to? The answer usually sits in a few measurements taken before you book. Start with the goods themselves: note the height, width and depth of each bulky piece, from wardrobes to white goods, and add these figures to your enquiry. Then record the dimensions of any entrances, corridors, stairwells or lift openings the items must pass through at both ends of the journey. If a doorway can be removed or a gate propped open, mention that too. Where measurements are uncertain, a tape measure and a quick note on your phone will cover most cases. Passing this information to the team allows them to discuss vehicle options with you, and any gaps in the numbers can be flagged as questions when you request a quote.
Building a Simple Load Plan on Paper
Rather than working things out on the day, many customers find it useful to write down what will be travelling. Begin by listing every item, alongside its rough size and any notes about fragility. If some belongings are heading to a storage unit and others to a house, split the list into groups so nothing gets mixed up. Record who will be present at each address and their contact number, in case arrival timing needs adjusting. Keep the list flexible, as counts often change once packing finishes. Sharing your inventory with the team lets them talk through van choices and raise any questions about access or timings when quoting, and any awkward pieces can be flagged early for discussion.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.