Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Will Helpers Be There on the Day?
A useful first question to answer is who will actually be present when the van is needed. Make a note of each helper's name, the hours they can commit and whether they are available for both ends of the job or only one. If somebody is only free in the afternoon, record that so the schedule can be arranged around it. Ask helpers to confirm the night before, and keep a phone number for each in case of delays. Think about whether anyone has a spare key for the property or storage unit involved, and note who that is. Should numbers fall short, you may decide to adjust the itinerary rather than rush. Any remaining questions about what the hire covers can go to the team when you confirm the dates.
Planning a Household Move Step by Step
For a house move, start by listing the rooms in the property and roughly what will come from each. Note the largest pieces, such as wardrobes, sofas and mattresses, with their approximate dimensions, since these shape which van you enquire about. Record the access arrangements at both addresses, including parking restrictions and whether a key or code is needed to reach the relevant floor. Set out a sequence for the day, noting which items are needed first at the new address and where any belongings going to storage will go instead. If friends are collecting items you are selling, note their contact details and agreed times. Questions about van availability on your chosen dates can be directed to the team when you ask for a quote.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.