Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Who is helping, and when are they free?
Who will actually be there on the day? Sorting this out early gives you a realistic picture of the help available, so ask each person to confirm their hours rather than assuming a general offer of assistance means the whole morning. Write down who is available at each address, whether anyone can only spare part of the day, and who holds a key if you will not be present. If helpers are bringing items of their own or collecting things on your behalf, add those to your list of what the van needs to carry. Agree how you will contact each other if someone runs late, and share the hire dates once confirmed so the same people can plan around them.
Measurements worth recording before you book
Which figures should be on paper before you enquire? Take the height, width and depth of the largest items you plan to move, and measure the openings they must pass through at each end, including doorways, gates and any internal passages. Record the smallest clearance rather than an average, and note tight corners, steps or low beams alongside the numbers. If a wardrobe or desk can be taken apart, write down which measurements apply before and after dismantling, and say which state you intend to move it in. Access details at each address, such as where a van could stand, are also worth noting. Anything you cannot measure precisely, describe as clearly as you can and invite the team to ask follow-up questions.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.