Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Agreeing collection details with a seller
If you have bought something second-hand and need to collect it, a short conversation with the seller settles most unknowns before the hire day. Ask them for the exact address, a contact number for the day itself, and a window during which collection would suit, then write all three down. Confirm whether anyone needs to be home when you arrive, and whether the item separates into parts or comes as a single piece, since these details shape your plans. Note the agreed price and receipt arrangements too. When you request a quote, pass on the hire dates and access details, and ask which van from the available options the team would suggest.
Writing down item measurements
Measurements turn a vague request into a useful one. Take a tape to each item you plan to move and note the length, width and height, adding a few centimetres for packaging if it will be wrapped. Record whether anything separates into parts, such as a bed frame or a dining table with removable legs, and whether the seller has confirmed those parts come off. Alongside the big pieces, count the boxes, bags and loose items so the full load is on paper, not in your head. Photographs of awkward shapes can help the team picture the job. Share the complete list with your enquiry, ask whether a small van, Transit, Luton, dropside or crew van matches it, and note any access arrangements that might affect the choice.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.