Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Coordinating Helpers for Your Hire Day
Who will be with you on the day? That question is worth answering before you confirm the hire dates. Write down each helper's name and availability, and check whether any of them can only attend for part of the day. If friends or family are assisting with a house move, note their contact numbers so you can send updates if timings shift. For trade work, record which colleagues or customers need to be present when the van arrives. Ask each person to confirm the night before, since plans change. You might also note whether any helper has a vehicle of their own, in case items need collecting from more than one address. Any uncertainty about who is available can be mentioned when you request a quote.
Recording Item Dimensions and Destination Details
Make a written inventory of everything going in the van, with approximate measurements for the bulkiest pieces such as wardrobes, sofas or workbenches. Note whether furniture comes apart and whether you plan to dismantle it beforehand. Record the destination address and a contact name and number there, so someone can confirm access arrangements on the day. If items are being delivered to a customer rather than your own address, ask that customer for their preferred delivery window and keep it in the same note. Photographing awkward items can help you describe them accurately when booking. Finally, list any open questions, such as whether a dropside or crew van suits the job, and put them to the team when you ask about availability for your chosen dates.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.