Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Collection With a Seller
If you have bought furniture or equipment from a private seller, a few details sorted in advance keep the collection straightforward. Confirm the collection date and time window with the seller, and record their phone number in case plans change on the day. Ask for the dimensions of each item, plus whether it comes apart, and note narrow stairs, lifts or parking restrictions at their address. Find out whether the seller can assist at your end or whether you need to arrange help separately, and agree where the vehicle will stand during the collection. Write down the delivery address and a named contact there. Give all of this to the team with your hire dates so they can respond to the actual job, and flag anything still unconfirmed.
Writing Down the Unloading Order
A written summary of the far end gives everyone the same picture. Before the van arrives, list your items room by room or address by address, and mark the fragile pieces and any that need particular attention at the destination. Note dimensions for anything large and the measurements of gaps it must pass through, then pass those figures to whoever is receiving the goods. If several stops are involved, record each location, its contact person and their availability, since a closed gate can derail a schedule. Ask the recipient about any preferences they have for the delivery and write the answers down. When you request your quote, describe the load, the access at each stop and any timing limits, and ask about anything the plan leaves unanswered.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.