Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a Business Delivery
Suppose your business needs a van for a day of customer deliveries. Start by listing every drop in order, with the recipient's name, address and a direct phone number for each one, since contacting someone on the day is far easier with a mobile than a switchboard. Note the items destined for each address, their approximate sizes, and whether any customer has requested a specific time window. Record whether signatures or proof-of-delivery photos are expected, and whether any goods are fragile or need keeping upright. Check the opening hours of each delivery point and note any access restrictions you have been told about, such as loading bays or gate codes. Passing this schedule to the hire team when you enquire helps them discuss the right van and timing, and any missing details become straightforward questions to close off.
Planning a Collection With a Seller
If part of your day involves collecting goods from a seller, agree the practicalities before you confirm the hire. Note the seller's address, their preferred collection window and a contact number in case of delays. Ask exactly what is included in the sale, including any detachable parts, instructions or packaging, and record the dimensions of the main pieces so you can discuss them with the hire team. Find out where the items are situated, such as a ground-floor garage or a first-floor flat, and confirm the payment method and whether a receipt will be written out on arrival. Writing these points into a short checklist keeps the collection organised and gives the team a clear picture when matching the job to a van.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.