Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a collection with a seller
If you have bought something second-hand, a quick exchange of details makes the collection straightforward. Message the seller to agree a date and time window, then write down their address, phone number and any instructions they give about parking or access. Ask for the dimensions of the item, including whether it comes apart, and note the floor it sits on if that matters to your planning. Record the hire dates so the van is booked for the same window. When you ask for a quote, include the item details, the access arrangements and the dates together, and say whether you think a small van, Transit, Luton, dropside or crew van fits best. Any question about the collection window is worth confirming with the seller first.
Organising a household move
A move goes more smoothly when every room is listed before a van is chosen. Walk through the property and note the furniture, the boxes and anything awkward, then mark which pieces could travel on another date if the schedule tightens. Write the measurements of the largest items and the access arrangements at both addresses, including anything the destination contact tells you about entry. Decide who holds keys at each end and when they can be there. When you contact the team, send the hire dates, the inventory and the access details, and ask which vehicle they would match to the job where available. If some items are still undecided, mention that too, since open questions are easier to answer before the booking.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.