Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning the Unloading Order
If your van will be emptied at more than one stop, sketch the sequence on paper before the hire dates are fixed. List each address, the recipient's name and a phone number, plus which items belong at that stop, and note the approximate dimensions of anything large such as wardrobes, sofas or rolled carpet. Where a destination has its own arrangements, ask the people there about parking, entry times or lifts rather than assuming, and write their answers alongside the item list. Consider whether any stop needs a specific arrival window and whether items can be separated by room or by recipient. Keep the list with your booking notes, and raise any remaining questions about van choice or access details when you ask for a quote.
Planning a Collection with a Seller
Suppose you have agreed to collect furniture from a private seller; a few notes made early can keep the arrangement clear. Ask the seller for the full address, a contact number and the earliest and latest times they can accept a collection on your chosen date, then record the measurements of each piece, including whether legs, doors or shelves come off. Confirm how the items will be presented, whether they are wrapped, and whether anyone at the property can assist with the handover. If the seller is passing items on through a third party, note that person's details too. When you contact the hire team, share the item list, the access arrangements and your dates, and ask anything still unresolved about matching the job to a van type.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.