Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning the Unloading Order
Suppose you will drop items at more than one address on the same day. In that case, a written order of stops is worth preparing before you collect the van. List every destination, the contact name and phone number for each, and the items destined for that address. Ask each recipient in advance about parking, gate codes or access hours, since those details sit with them rather than the hire team. Note the approximate size of each item, such as whether a wardrobe comes apart or a sofa stays in one piece, and jot down which boxes belong to which room. If timings are tight, ask each contact for a preferred window. Bring this list when you request your quote so the team can confirm the right vehicle and dates, and raise any open questions then.
Planning a Collection with a Seller
If you have bought something from a private seller, agreeing the collection details beforehand avoids a scramble on the day. Confirm the seller's address, a contact number and the exact hours they will be available, then write all three down. Ask for the item's measurements, including width, height and depth, and whether it separates into parts, since this information helps when discussing vehicle options. Check whether the seller can hold the item if your plans shift, and note any conditions they attach to the handover, such as needing payment before release. Record the agreed price and the method of payment as well. When you contact the team for a quote, share the item dimensions, the collection address and your preferred dates, and ask about anything still unclear before you confirm the booking.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.