Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring bulky items
Deciding whether to measure your largest pieces before enquiring is a choice worth making early. Take a tape measure to each bulky item, such as a sofa, fridge or dining table, and record its height, width and depth, plus its weight if the label states it. Note whether anything dismantles, like a bed frame or shelving unit, and whether you have the tools and instructions to take it apart and rebuild it. If an item will not fit through a doorway at home, that is worth writing down too, as it may affect your plans at either end. These figures can then be passed to the team when you request a quote.
Checking entrance and item dimensions
Should the destination be unfamiliar, a quick check with the contact there can fill in the gaps. Ask them about door widths, corridor turns, lift dimensions and any steps or ramps on the approach, and note their answers alongside your item measurements. If the delivery address has gates, narrow lanes or restricted parking, ask that contact how access is managed, since they know their own premises. You might also record the name and phone number of whoever will receive the items, so it is on hand if timing needs confirming on the day. Keeping these details together with your hire dates gives you a complete brief to discuss when you book.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.