Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Agreeing the Details with a Seller
If you are collecting something bought from a private seller, a short exchange of messages beforehand can clear up most unknowns. Ask them to confirm the collection day and a realistic time window, and note whether anyone at the address needs advance notice of your arrival. Request the approximate dimensions of each item, ideally written down, along with whether it comes apart into smaller pieces or must stay whole. Find out who to phone on the day and whether that number differs from the one you have been messaging. If the seller has offered to help at a specific hour, record it, since arrangements agreed verbally are easy to forget. Passing the item list and access notes to the team when you enquire keeps everything in one place, and any question about the seller's driveway or gate belongs with the seller rather than the hire team.
Pulling Together a Household Move
Suppose the whole contents of a flat are changing address in one weekend. The first job is writing an inventory, room by room, marking anything oversized such as a wardrobe or three-seat sofa with its measured dimensions. Count the boxes as you pack and keep the tally somewhere you can update, since a final figure on moving morning is far more useful than an early estimate. Note the hire dates, both addresses, and a contact name and number at each end if someone else will be there. Decide which items, if any, are staying behind or travelling separately, and list those too so nothing is assumed. When you ask about a van, include the inventory summary and access details; the team can then discuss which vehicle options might suit the load you describe.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.