Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a Business Delivery
If the van is needed for a delivery to a customer, the paperwork usually starts before the booking. Write down each recipient's name, address and phone number, then confirm their opening hours and the window in which someone will be present to receive the goods. Recording the contents of every order, along with any reference numbers, helps you track what has gone out and answer queries later. It is also sensible to note whether a recipient expects a signature, a photo on arrival or simply a drop at the door. Where a delivery involves several stops, list them in the order you plan to make them and include a contact for each one. Any special instructions, such as calling ahead, can be added to the same list so nothing is missed.
Keeping a Load Inventory
A written inventory turns a vague idea of the job into something the hire team can act on. Start by listing each item you intend to carry, then add approximate dimensions and a note of anything awkward, such as a wardrobe that will not come apart or a pallet with overhang. Count the number of boxes, bags and loose pieces separately, since totals often change once packing begins. If some goods are destined for storage and others for a customer, mark which is which so the list can be split later. Photographs of larger items can be attached to your enquiry as a quick reference. When you contact the team, share the inventory along with the access arrangements and dates, and ask which vehicle from the available options would suit the list as it stands.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.