Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Coordinating helpers on moving day
Who is helping you, and when are they free? Answer that early, because the helpers you can rely on shape your hire dates. Write down each person's name, the hours they can offer and a mobile number, then choose a date that fits the majority rather than the first suggestion. If a helper is only available in the morning, note it, and think about whether the collection or delivery point has a named contact who should be told the timing. Ask helpers to confirm the night before, and keep one person as the point of contact for any change. When you request the van, mention the date you have settled on and the access arrangements at both ends, so the team can respond with a suitable option and any questions they still have.
Recording the size of awkward items
Do you know how big your largest items really are? Before asking for a quote, measure the length, width and height of each bulky piece, from the sofa and the fridge to the chest of drawers and any flat-pack boxes still in their packaging. Write each set of figures next to the item on your list, and note whether anything can be dismantled, such as a bed frame with removable legs. If furniture is coming from a shop or a private seller, ask them for exact packaged dimensions and pass those on rather than estimates. Check whether wardrobes or shelving will fit through doorways at either address, and record any item that cannot be separated. Giving the team these measurements with your dates helps them discuss which van suits the job.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.