Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Keeping a Load Inventory
Before requesting a quote, write down everything you plan to carry, from the largest wardrobe to the last box of books. Note each item's approximate dimensions and, where you can, a rough weight, since these figures give the team a clear picture of the job. Record how many bags, crates or loose items you expect, and mark anything fragile or awkwardly shaped. If your list changes during packing, update it so the final version reflects what will actually travel. You can also note whether you would prefer one trip or several runs across the hire dates, and raise that point when you speak to the team. Keep the list handy when you call, as it turns a vague request into a specific one.
Planning a Collection with a Seller
If you are collecting furniture or equipment from a private seller, gather their details before the hire dates are fixed. Ask for the exact address, a mobile number that works on the day, and agreed times for arrival, noting whether they need advance warning. Request the item's measurements and, if possible, photographs showing any detachable parts, so you can add accurate figures to your own notes. Confirm whether the seller can help at handover or whether you are arranging everything yourself, and note where the item is kept, since that detail may matter to your planning. Written answers give you a record to refer back to when discussing the hire with the team.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.