Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Enquire
How do you decide which van size to ask about? Start by measuring the largest items you plan to move. For each bulky piece, record the length, width and height, and note whether anything can be dismantled, such as a bed frame or a wardrobe with removable doors. Write the measurements down alongside a simple list of everything else going on the van, including boxes, bags and loose items. If you are collecting furniture from a shop or a private seller, ask them for the item dimensions in advance rather than estimating on the day. Having this information ready when you contact the team allows them to suggest a suitable option from the small vans, Transits, Lutons, dropsides or crew vans available.
Coordinating Helpers for Your Move
If friends or family are lending a hand, it is worth planning their involvement early. Decide which day and rough time suits everyone, and confirm who will be at the pickup address and who will meet you at the other end. Note the contact numbers for each helper so you can reach them if timings shift, and collect a phone number for anyone at the destination, such as a storage facility contact or the person receiving a delivery. If access at either address is restricted, perhaps with narrow lanes or specific opening hours, mention this when you enquire. Ask the team any remaining questions about the hire dates or vehicle options, and keep your own list of what each helper has agreed to do.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.