Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Checking Entrance and Item Dimensions
Which measurements should you take before asking for a van? Start with your largest items: a sofa, wardrobe or workbench is best described by its length, width and height, written down together rather than estimated. Then turn to the destination and note the width and height of any doorway, hallway, gate or stairwell the items must pass through, since a piece that fits the van may still struggle at the other end. If furniture can be dismantled, record which parts come apart and the sizes of the resulting pieces. Where a storage unit is involved, note its internal dimensions too. Having these figures ready when you enquire allows the team to discuss van options with concrete numbers, and any questions about access at the destination itself are best directed to whoever manages that site.
Recording Where Each Item Is Headed
A written plan of your items and their destinations can keep the move organised without any last-minute guesswork. List everything you intend to carry, then note beside each entry where it belongs at the other end: which room, which floor, or which unit number if the load is bound for storage. Mark any items that are needed soon after arrival, such as bedding, kettle or tools for the next job, so they are easy to identify later. It also helps to label boxes with a short description rather than a generic number, and to keep a copy of the list with you rather than packing it away. If someone else will receive part of the load, note their contact details and agreed time, and confirm they know what is coming.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.