Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Allowing Time for Packing and Loading
Start by writing down every item you plan to move, along with its rough dimensions and any details that affect planning, such as whether furniture comes apart. Note how many boxes you expect and whether anything needs particular care, such as glass or a television. Record the access arrangements at both ends, including who holds the keys and any time restrictions the property owner has mentioned, plus a contact number for each end. Decide when you want the van to start and finish, leaving room for delays you cannot predict. When you enquire, ask which van types are available for your list, whether the dates you prefer are workable, and whether the team needs anything further before confirming the booking.
Organising a Household Move
If a whole house move is on the cards, begin with an inventory room by room, listing large furniture and boxes so you can describe the job clearly. Note the addresses involved, parking or access at each, and any keys or permissions you still need to arrange, such as a fob for a shared car park. Record the completion date and whether you have any leeway either side, since that affects which hire days you request. Think about who will help on the day and their contact numbers, and where the van can wait if one property is not ready straight away. Questions worth asking include which van types are available for your dates, how the crew van option works, and what the team needs to know about access before confirming.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.