Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Recording a Full Load Inventory
The starting point for any van enquiry is a written inventory of what you intend to carry. Go through each room, shed or workspace and list the items, grouping them by type so the list is easy to read. For furniture, record approximate dimensions of each piece, such as the height and width of a wardrobe or the length of a sofa, and note anything that comes apart into sections. Count the boxes and bags, and flag any awkward or fragile belongings separately. Alongside the inventory, write the hire dates and the access arrangements at each end of the journey, including anything you already know about parking or entry. Presenting this information lets the team discuss whether a small van, Transit, Luton or another option matches the job, and it gives you a reference document for the day itself.
Planning a Household Move Step by Step
If the van is needed for a house move, a structured plan keeps everything manageable. Fix the moving date first, and note whether it could slip if exchange or completion timings change. Split your belongings into categories such as furniture, boxes, appliances and items heading to storage, and record the quantities in each. Identify the pieces that need measuring, and note their dimensions so you can describe them accurately when you enquire. Write down the access arrangements at both the old and new addresses, including driveways, gates or anything else you are aware of. If helpers are involved, confirm who is coming and at what time. Bring the whole plan to the team with questions about van suitability and dates, and keep it updated as the move takes shape.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.