Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
What to Write Down Before Booking
Start with a simple list of everything you plan to carry, noting rough dimensions and any awkward items such as wardrobes, ladders or rolled carpet. Record the hire dates you have in mind, including whether you might need the van for an extra morning, and the access arrangements at each end, such as parking limits or gate widths if you know them. If furniture is coming apart, note which pieces and keep the fittings in a labelled bag. Write down a contact number for anyone collecting from or receiving goods, so the day runs smoothly if plans shift. When you ask for a quote, send this list across and ask which van sizes would suit, whether your preferred dates are open, and anything else you are unsure about.
Agreeing the Details with a Seller
If you are collecting furniture or appliances bought from a private seller or shop, it helps to settle a few points in advance. Confirm the exact pick-up address, a named contact and a phone number, plus a time window that works for both of you and fits within your hire period. Ask the seller for the item's measurements and whether it comes apart, then compare those figures with your list before the day. Check whether the item will be ready at ground level or whether someone needs to be present to hand it over, and agree what happens if you are delayed. If a friend is receiving goods at the other end, collect their details too. Any remaining questions about the destination itself, such as access or opening hours, are best directed to the people based there.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.