Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing for a House Move
Which details make the difference between a smooth booking and a rushed one? Start with a full inventory of what you are taking. Count the boxes, measure the larger furniture pieces and note anything unusually shaped, such as a wardrobe that comes apart or a sofa with a fixed frame. Record the hire dates clearly, including your preferred start time, and write down the access arrangements at both ends, such as parking limits or narrow lanes. If friends are helping on the day, note when each person is available. Sharing this written inventory and the access details with the hire team allows them to discuss which van option suits the list, and to flag any questions before the booking is confirmed.
Information for a Business Delivery
A delivery run calls for its own set of written notes. Record the recipient's name, telephone number and delivery address, plus any reference they have given you for the order. Ask the destination contact about access, opening hours and where a vehicle can stand while items are handed over, as they know their premises best. List the goods being sent, with quantities and dimensions for anything sizeable, and note the order in which drops should be completed if there are several. Where a signature is expected, write down who is authorised to provide it. Passing this information to the hire team when you enquire helps them match the job to the right van and dates.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.