Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Recording what each load contains
Keeping a simple note of what goes into the van saves time at every stage of the hire. Before loading begins, jot down each item or group of items, roughly how bulky they are, and whether anything needs particular care, such as glass, mirrors or appliances. Note which room or address each group belongs to, since this helps when unloading in the right order at the other end. A photo of the loaded van before you set off can settle any dispute about condition or completeness later. If a collection involves several sources, label the items by origin so nothing gets mixed up. Share the list with anyone meeting the van, so everyone knows what should arrive and what can be left behind if space runs short.
Questions worth asking before a quote
A few minutes of preparation makes any quotation more accurate and easier to compare. Start by being clear about the size and number of items, since this usually determines which van suits the job better than anything else. Mention the addresses involved, including any narrow lanes, gravel drives or restricted parking that might affect which vehicle can reach each point comfortably. Say when you would like to collect and return, and whether those times are fixed or flexible. If someone else will receive the goods, explain who they are and how they can be contacted on the day. Ask what is included in the quoted price, how fuel is handled, and what happens if the job overruns. Writing these points down before calling keeps the conversation focused and reduces the chance of surprises later.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.