Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Enquire
The first decision worth making is which of your items are awkwardly shaped, because those measurements will shape the whole enquiry. For each bulky piece, note the height, width and depth at their widest points, including any protruding handles, feet or packaging you plan to keep on during the journey. A tape measure and a note on your phone are usually enough to build this list. If an item comes apart, record both the assembled and dismantled dimensions, and decide which version you intend to move. Where something is boxed, write the box measurements rather than guessing. When you contact the team, you can share the full list and ask which van category would be considered for those dimensions, keeping in mind that the final match depends on availability at the time.
Planning a Collection With a Seller
If you are collecting a purchase from a private seller or a shop, gather the details before you book any dates. Ask the seller for the item's dimensions and weight if they have them, the address where the item sits, and the hours when someone will be there to hand it over. It is also sensible to note a phone number for the person on site, in case timings shift on the day. You can then decide your preferred collection date and a backup, and record where the item is going afterwards. When you request a quote, share the item list, both addresses and the access arrangements you have been told about. Questions about gates, parking or doorways at the collection point belong to the seller, so any gaps in that information are worth chasing with them directly before you finalise plans.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.