Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Coordinate Helpers Before the Van Arrives
Who is helping on the day, and when are they free? Answer that early and write it down. List each helper's name, their arrival window and how long they can stay, then note which tasks you expect them to cover, such as holding doors or minding boxes. If the job spans two addresses, record who travels where and who holds keys at each end. Helpers should also know the hire dates in case the schedule moves. When you contact the team, share the helper numbers alongside what you need to carry and the access arrangements, and ask whether a small van, Transit, Luton, dropside or crew van suits the job where available. Open questions might include how a crew van affects seating or whether the dates can shift if helpers cancel.
Check Entrances and Item Dimensions
How do you size up a job before booking? By measuring the awkward items and noting the access at both ends. Record the height, width and depth of furniture, appliances or trade materials, and list any restrictions you already know about, such as a tight gateway, a steep approach or a limited opening window at the destination. If someone manages the delivery address, ask them directly about parking, access and opening hours rather than relying on assumptions. Keep the measurements with your quote request so the team can consider a small van, Transit or Luton where available. Questions worth asking include which van types are available for your dates, whether the hire window leaves room for slippage, and who to contact if access details change once the booking is made.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.