Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing down what you are carrying
Start by listing every item that will travel in the van, however obvious it seems. A written inventory covering furniture, boxes, appliances, tools and any oddly shaped pieces gives you something to refer back to when plans shift. Note each item's approximate dimensions and any detachable parts, such as table legs or wardrobe doors, since these details often shape the conversation about van options. Record the quantity of smaller items too, including the number of boxes or bags, rather than relying on a rough impression. If some belongings are staying behind or going elsewhere, mark them clearly on the list. This record also helps you phrase questions for the team about the overall volume you have described, and gives you a reference point if the move date or the item list changes.
Coordinating a collection with a seller
If part of your hire involves collecting something you have bought, gather the seller's details early in your planning. Write down their phone number, the agreed collection window and any reference number for the purchase, so nothing depends on memory alone. Ask the seller whether the item comes apart, what its measurements are, and whether anyone at their end can assist on the day, noting their answers for your own records. Confirm the address in full, including any postcode or entrance that differs from the main listing. If a deposit or receipt is involved, note where that paperwork sits. You can then pass the relevant details to the team when discussing dates and vehicle options, and raise any remaining questions, such as whether the collection time allows for delays, before confirming the booking.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.